"Do you want to ruin my appearance?

Oh, you girl took the wrong medicine today, right?”

The door behind her was opened again, and Meng Xingzhe angrily accused her of angrily behind her.

Yao Jia didn't want to take the same elevator downstairs with him.

She also turned to the stairwell and started her legs down the stairs.

Meng Xingzhe strengthened his own inference behind her: "Hey, who offended you?

What's wrong with this early this morning?

I think you took the wrong medicine!”

Yao Jia's pace accelerated, leaving Meng Xingzhe and his voice behind him.

When he was clocking in to work, Yao Jia sat in front of the work station and took a deep breath, breathing out all kinds of disturbing emotions in the morning, so that he could try his best to enter the work state in the most professional manner.

Although she didn't like the job she was doing, it was at the bottom of the contempt chain in all other positions, as the saying goes, you have to be dedicated to it if you do one's job.

Since she is doing this job, she must be serious and stanced to do this job.

This is something she has learned and realized in her work for a month.

After breathing, she could already let go of the crying of the mother and son in the morning and the presence of Meng Xingzhe next door.

She put on the headset, turned on the machine, and prepared to access the phone.

The first one to access was a lady named Qian.

Ms. Qian was indignant on the phone and asked Kunyu Electric to compensate her for the money she had been soaked in the floor at home.

"I bought a washing machine from your Kunyu Electric Appliances. You installed the faucet that brought the water in the washing machine at that time. Now the faucet is broken, and the room is full of water. Our solid wood floors are soaked! You must accompany me on the floor money!"

A month ago, Yao Jia would have a little clue when dealing with such a case, and would be affected by the customer's emotions. The other party's irritability would directly infect her and become irritable.

But now, she suddenly realized that she seemed to have opened up an unknown vein, and could actually pull herself out of the customer's rage and treat and deal with problems calmly.

She thought that it must be that she was criticized again and again, plotted again and again, and touched her in the workplace scheming, which made her grow invisibly.

"Hello, Ms. Qian, please provide your purchase information?"

Yao Jia asked calmly.

She asked while trying to use the phone number to check it, and found a piece of washing machine purchase information.

But time is...

Ms. Qian answered her angrily on the phone: "It's been so long, how can I remember the purchase information of something?

My washing machine was verified by the central government. It was also produced by you Kunyu Electrical Appliances. Why do you want to bet on the debt?"

Yao Jia said in an orderly manner: "Hello, Ms. Qian, that's right. I found out based on your call number that you bought this washing machine three years ago.

Is it easy to use when installing the washing machine?”

She didn't ask, "Is the faucet easy to use?"

This dual-choice question that can answer both "easy to use" and "not easy to use" avoids more opportunities to make customers realize that she can answer "no"; instead, it directly uses the psychological suggestion method of "the faucet is easy to use".

Ms. Qian answered according to her question: "Yes, it was easy to use at that time."

Yao Jia held the headset and smiled.

She thought quickly and asked again: "Ms. Qian, when did your floor get soaked?"

Ms. Qian said angrily: "Last week! Although it was last week, I told you not to give up on the excuse that I have been going on for a long time. I was too busy with work last week and didn't have time to find you. I told you that now I have time to fight you to the death! If you don't pay me the floor money, I will go to court to sue you!"

In the past, Yao Jia must have been so angry that she was led by this customer.

But not only is she not angry, but her thinking is still very clear.

She first calmed Ms. Qian's emotions, so that the other party was almost careless. Then she continued to ask according to her own director logic: "Madam, have you repaired the faucet later?"

Ms. Qian was not angry: "No."

Yao Jia asked again: "Then besides this faucet, are there any other faucets in your home that can be connected to the washing machine?"

Ms. Qian said: "No, this one is the only one! So don't try to push things to other faucets!"

Yao Jia said: "Ms. Qian, I will send you an after-sales work order and ask the after-sales master to come to you for testing. Can you see?"

Ms. Qian immediately said, "No! I don't have time to entertain you! Besides, your so-called testing has never been a problem with the product, and I will not be fooled by you! Today you have to solve the compensation for me immediately on the phone. Please don't find any other ways to shirk it. I will not accept any other way of handling it!"

Yao Jia thought about it, then continued to comfort her, and even paralyzed her, and then asked: "Ms. Qian, don't be angry, I will conduct a survey on the functions of the washing machine. I saw that the washing machine you purchased has a drying function. The weather has been wet recently. Do you have this drying function after washing your clothes this week?

Are you satisfied with this feature?”

Ms. Qian said directly: "I used it. The faucet you installed is not very good, but the drying function is still pretty good."

Yao Jia thought that it would be OK to come here.

She smiled and said, "Thank you for your approval of our washing machine products, and then I will sort out the process. Please confirm it."

"You bought a washing machine produced by Kunyu Electric Appliances three years ago, and the faucet used was installed for you with Kunyu Electric Appliances."

This faucet has no problem using it for three years, but there was a water spray last week, causing the floor of your home to be soaked;

But in the week before you called me, you continued to use the washing machine because you just mentioned that the drying function after washing clothes is very useful;

“And according to you, there is only one faucet in your home that can connect the water inlet pipe of the washing machine.

That is to say, after the floor is soaked, you use this faucet normally, enter the washing machine through this faucet, and wash your clothes."

"So to sum it up, your faucet has been used for three years. It was just sprayed with water last week, but it still works normally after that."

Yao Jia's words are clear and organized. After a pause, she continued, "So Ms. Qian, in this way, there should be no problem with the faucet. The reason for the water spray may be that you did not turn off the faucet in time."

Ms. Qian was angry and embarrassed: "Okay, it turns out that the questions you asked me just now were all putting a trap for me?

OK, okay, you are ruthless! Be careful not to be killed by a car when you go out on the street!”

After saying that, the other party hung up the phone.

Yao Jia did not curse back in the air after hanging up the machine like before.

She just underestimated her heart and said "bounce".

She thought that before she knew it, her ability to be a customer service quietly improved.

She can not easily be stimulated by irritability, or she can also analyze and deal with it skillfully to break the unreasonable requirements of unreasonable customers.

Even though she was cursed by unreasonable customers in the end, she was not so angry that she was as angry as before.

She thought that this was a progress?

Except for this phone call in the morning, other customers were still easy to deal with, and it was not that difficult and unreasonable.

Yao Jia thought about it from a different perspective, or she had improved her tolerance, so she felt that these calls became easier and less difficult to deal with.

When it was almost time to get off work in the morning, Yao Jia received another unusual call.

The customer is a young man. He called to confirm the product activity: "Hello, that's it. Last week, I bought a soy milk maker produced by you Kunyu. My father's mobile phone number was left for the receipt number.

Just now, my father said he received a call and said that it was called by your Kunyu Electrical Appliances Finance Department. It seemed that when your finance department was sorting out the customer list, it accidentally included my father in your company's list of VIP customers. He said that he would enjoy a 60% to 20% discount when buying Kunyu's products after entering this list."

"He also said that this offer is generally for corporate customers, but since my father misplaced the list, I simply let my father enjoy this treatment. But now I have to pay a 500 yuan VIP client fee first. Of course, 500 yuan is not in vain. After paying, I will return the 588 yuan Kunyu coupon to the account.

My father asked me to pay the 500 yuan now, but I thought I'd better ask first.

Do you do have discounts for VIP customers and a 500 yuan membership fee?”

Yao Jia immediately said: "Sir, please wait. I will confirm this matter immediately and reply to you immediately after confirming it!"

After Yao Jia hung up the phone, she immediately called Lin Qian and confirmed to her whether Kunyu Electric has VIP customer discounts and membership fees.

Lin Qian looked solemn after hearing this, and said, "We do have a large client department, but we have never had such a discount activity or a membership fee of 500 yuan."

Yao Jia felt a little nervous and understood: "Is this someone committing a fraud after the shopper's information was leaked?"

Lin Qian asked Yao Jia to think about this matter himself, how should we deal with it step by step.

She moved a chair and sat behind Yao Jia, ready to provide guidance and support at any time.

Yao Jia knew that this was Lin Qian testing her, whether she already had the ability to deal with special problems independently.

Yao Jia first called the caller back and told him that Kunyu Electric had never had a discount activity of 60 to 20% off for VIP customers and paid a membership fee of 500 yuan. She reminded the other party that the person who called him was a liar and asked him to tell his father not to be fooled.

After hanging up the phone, she called out the information of the purchaser who purchased the same soy milk machine from the backend of the computer, and selected one of them to call according to the consignee's mobile phone number.

The one who answered the phone was a mother-in-law.

Yao Jia asked her: "Hello, mother-in-law, I am the customer service specialist of Kunyu Electric Appliances. Have you received a call recently and told you that you have been included in the list of Kunyu Electric Appliances' VIP customers. In the future, you will get 60 to 20% off for buying things, but you will have to pay a 500 yuan membership fee. After paying the fee, you will be reimbursed to Kunyu Electric Appliances' shopping coupon of 588 yuan?"

The mother-in-law immediately said, "Yes, yes, it's a coincidence. I just received a call. I was about to go downstairs to the bank, the ATM, and go to transfer money to your finance department! I happened to buy your big refrigerator, which can save a lot of money at a 60% discount!"

Yao Jia thought that the dead liar was to seize the mentality of everyone who wanted to spend less money when buying things, so he dared to commit fraud with such a bold and arrogant attitude.

She quickly told her mother-in-law: "Mother-in-law, this activity is fake. The person who asks you for 500 yuan is a liar. Don't send him money, he is a fraud!"

After hearing this, my mother-in-law was still very pleased: “Ah?

Is it a liar?
To be continued...