Chapter 24 Miracle happened

Meng Xingzhe pondered for a moment and said, "This question can be big or small. It sounds like this customer has bought a refurbished machine.

As far as I know, Kunyu Electric Appliances strictly prohibit the sale of refurbished machines.

So if this refrigerator is really renovated and then sold, and it is sold openly at a regular sales point, it is worth studying it carefully. How it has entered the formal sales channel? In addition to this one on the market, are there any other refurbished machines being mixed into new products and sold together."

Yao Jia became more and more frightened the more she heard it.

Meng Xingzhe raised his eyebrows at her: "Don't be stunned, the company's public relations department will have to work overtime."

Yao Jia wondered: "Ah?"

"What, hurry up and find Lin Qian, don't wait for meetings or not."

After a pause, Meng Xingzhe told Yao Jia, "The customer hasn't responded yet. Even if he asks for one or three to pay for it, it is a trivial matter. But when he reacts, he will report this to the media. The opponent's company Xinjiang Electric Appliances will take the opportunity to help the fire. Kunyu Electric Appliances' public relations department is very busy."

Yao Jia suddenly felt a stern and immediately got up to go to the conference room.

Lin Qian came out of the conference room and heard about this, she logged into the computer.

She found more information records of this refrigerator from the backend of her account.

The refrigerator machine number does correspond to a maintenance record four years ago.

Lin Qian's expression was a little solemn.

Yao Jia asked: "Have we Kunyu Electrical Appliances ever sold refurbished machines?"

Lin Qian answered affirmatively: "I have never been there, so this time the matter is very strange."

Lin Qian made a quick decision to take Yao Jia to find manager Li Wangli, and Li Wangli ended the team leader management meeting early.

Lin Qian asked Yao Jia to explain the specific situation to Li Wangli.

Li Wangli immediately called the product department, the sales department and the warehousing department to communicate. The heads of several departments were also shocked. I don’t know which link was wrong.

Yao Jia looked at the watch and couldn't help but whisper the reminder that the customer Mr. Zhang was still waiting for a reply.

Li Wangli called again, and it seemed that he was calling the senior management.

Then he told Lin Qian: "Now contact the customer immediately and said that the company is willing to replace him with a brand new refrigerator for free, and if necessary, he can replace him with a higher-end one for free.

As for the issue of refurbishing machines, we will do research after we shipped back the refurbished refrigerator at home.”

Back at the work station, Lin Qian instructed Yao Jia to call Mr. Zhang back, and she was monitoring the phone at the same time.

After the phone call, Mr. Zhang said first: "Hey, I'm a little reminiscent now. I think you sold the old machines you sold again, and then I bought them. You are fraudulent consumption!"

Yao Jia quickly said: "Mr. Zhang, please calm down first. I'm sorry that our products have caused you trouble. In fact, we also wonder why you bought a refrigerator with repair records. But please believe that our Kunyu Electric Appliances, our company focuses on brand and quality and will never do anything to deceive consumers. As for the situation you have experienced, we will definitely give you a satisfactory explanation in the future.

The most urgent thing now is that we will replace you with a brand new refrigerator for free. Do you think this is OK?

…”

Yao Jia replied while looking at Lin Qian's expression.

Lin Qian kept nodding to her.

After much persuasion, Mr. Zhang finally agreed that if he changed to a higher-end refrigerator, he would accept this solution.

But he asked to give him an explanation in the future, why did he buy a machine that had been repaired four years ago?

After finally finishing the call, Lin Qian decisively and simply told Yao Jia to do two things: "First, quickly place a work order and return Mr. Zhang's refurbished refrigerator to the warehousing department.

Second, when you encounter a similar situation, don’t say, ‘We are also puzzled how you bought a refrigerator with a repair record’, and change it to ‘We attach great importance to the fact that you bought a refrigerator with a repair record’.”

Yao Jia quickly tasted the second point.

Although the two statements have the same meaning, the former will question when encountering customers who are unwilling tolerate each other: You are confused, what are you doing?

What qualifications do you have to doubt?

The latter statement will not inspire customers to question, but will also give customers a sense of comfort that they are valued psychologically.

Yao Jia thinks Lin Qian is really amazing, and she has been taught again.

Yao Jia placed a return order and a delivery order according to Lin Qian's instructions.

When everything was done, she breathed a sigh of relief.

Lin Qian also breathed a sigh of relief and said to Yao Jia with a smile: "You did a good job in your judgment this time and reacted very quickly.

If you delay a little bit and give customers time to talk about this with people around you, if someone gives him any idea, I'm afraid that things won't be so easy to solve."

Yao Jia felt a little embarrassed when she heard the praise and pointed to Meng Xingzhe at the next station: "Actually, it was his credit this time, and he did the judgment and reaction."

Meng Xingzhe was answering the phone. He was explaining the very complex circuit principles to the customer, which was very frightening, so he didn't hear what Yao Jia just said.

Lin Qian smiled and said to Yao Jia: "You are not greedy for merit."

After pausing, she said, "But I still want to praise you. Although there were still some flaws in your speech when you called back today, overall, you have done a very good job and you have made great progress."

Yao Jia had never accepted such direct affirmation and encouragement, and she was so flattered that she was a little helpless.

She thought it was such a super happy feeling to be praised and affirmed.

She was so happy that she wanted to keep working hard.

During lunch break, Tian Huasheng came to find Yao Jia to go to the cafeteria for dinner. As always, he kept holding his arms in his mouth and saying that he was not not good at his body but moving forward together.

Tong Yumo also came over and wanted to go with them.

While queuing with the plate, Tian Huasheng asked Yao Jia: "I saw that Squad Leader Lin was having a meeting in the morning, so you called out of the conference room by you. Then you went to Manager Li's place again. Did something big happen?"

Yao Jia said: "A pretty big thing happened."

She told Tian Huasheng that a customer bought a refurbished machine for Kunyu Electric.

Tian Huasheng looked surprised: “Ah?

Is this impossible?

We Kunyu never sell refurbished machines!”

Even Tong Yumo next to him seemed to have a breath and asked fearfully: "What's going on?"

Yao Jia shook her head: "I don't know what's going on, even Manager Li doesn't know. He said he has to wait for the old refrigerator to be returned before he can know it."

Tong Yumo sighed fearfully: "It's so terrible!"

"..." Yao Jia thought there was something to be afraid of?

I really have never seen the little white rabbit in the wind and rain.

On the other hand, Tian Huasheng turned around after he finished the meal, and while looking, he used his big head to express a big doubt: "Hey?

Where is Brother Meng?

Good, where is our meal?"

Yao Jia carried the plate and rolled her eyes and looked around.

I don’t know why her eyes were so poisonous, like a woodpecker’s mouth, and she immediately wrote out the human pest Meng Xingzhe.

It turned out that he had found a place to sit down, and there was a gentle beauty opposite him.

Yao Jia pointed at Meng Xingzhe and said to Tian Huasheng: "Stop looking for it, your brother is there."

Tian Huasheng looked over there and smacked his tongue: "It's a replacement again. Brother Meng is so lucky. You can meet a beauty who doesn't repeat every day for lunch."

Tong Yumo was pursing his mouth and muttered like something wronged: "Why is he like this?"

They went downstairs to have dinner for him!”

She was so aggrieved that she stuffed the plate into Tian Huasheng's hand and said, "I won't eat anymore, I'll go upstairs first."

She turned her head and left with grievance. Tian Huasheng felt even more grievance behind her than her.

"If you don't eat, put the plate back, why do you do it for me!"

Yao Jia was watching the scene of the little princess bullying the big loli, and shook her head helplessly.

It was a small festival that day, and I got off work much earlier than usual in the afternoon.

When Yao Jia arrived home, he urged Tian Huasheng to cook and have a meal quickly.

Tian Huasheng was a little confused: "We have eaten a lot at noon. Is it too early to have supper now?"

Yao Jia said: "It's not early or early."

Tian Huasheng firmly believed in her good words. If she said it was too early, it would be too early.

He quickly finished dinner in the afternoon.

When Tian Huasheng asked Meng Xingzhe to come out for dinner, Meng Xingzhe was shocked: "Is this afternoon tea?"

Yao Jia sneered: "Have you ever seen someone who ate rice and stewed tofu soup after afternoon tea?"

"I'm convinced. I'll live with you. Not to mention the disordered biological clock, I'll even have a disordered digestive function!"

Meng Xingzhe looked cursing, but he pulled open the chair and sat down and ate.

Yao Jia: "..." If you have the ability, don't be honest.
To be continued...