"It's okay, don't worry. What you have to do is to do all the details and do it in detail. Even if there is only one customer, he will not be able to find fault and be able to leave with satisfaction. This will be half successful."

"I know this, that's true, it's really urgent if the business is not good."

"We are not in a hurry, why are you in a hurry? When you open a hotel, you have extra strength and internal strength. External strength works quickly, but it depends on young and strong people, and you are old-fashioned.

We practice internal skills, and the effect is not so fast, but it is solid. The longer we spend time, the more we become more energetic, and the more we are nourished, we are not afraid of getting old, do you understand?"

"I understand. But he can't control this even if he is anxious."

"That's because you haven't found the direction. Have our internal work really been done in detail? The details are not in place? Are the equipment and facilities the most suitable?

Are there any practical plans and service preparations for children and the elderly in all aspects? What about the disabled? What about some special personnel?

What should I do if a guest is allergic to colors and patterns? Is the room really clean and safe? How do we face and solve the problem of moisture?

Is there really no safety hazard in the entire garden? Can it really be kept clean and clean at any time? How to prevent and control mice and insects?..."

Zhang Yanming asked dozens of questions in one breath as if he was penetrating his mouth. He was stunned by the manager's question and sweated. He could only turn his head and ask Sun Hongye for help: Keep in mind, why are there one million men in your family?

"There are also allergic to color patterns?" Sun Hongye was a little curious. This matter is really strange.

“Well, it’s normal for some people to be too sensitive to colors, or to patterns or ornaments.

When opening a hotel, you must make various plans and preparations at any time. It can never happen, but if it happens, you must take measures immediately instead of being helpless."

"I feel like you are deliberately making things difficult for us." Sun Hongye looked at Zhang Yanming with a slanted look: "I haven't heard of any hotel as complicated as you said in such a complex way."

"Concept problem. Our domestic service awareness is actually to deal with it. The conditions are here, and there are only the things. I have washed the bed sheets and quilt covers and replaced them. If you have any problems, you will deliberately cause trouble.

Why? Because we are more accustomed to looking down, flattering and being flattered, and being irresponsible. What we do above will work, but what we do below will work.

If you have any problems, don’t hold on. If you have any dissatisfaction, you should solve the problem yourself and don’t cause trouble. If you say it, it’s wrong, and it’s just a troublemaker.

And I do whatever I want, anyway, I do whatever I feel comfortable, even if it is a responsibility, the same thing is the same. I always want others to understand and feel wronged, but I never understand others to feel wronged.

We don’t have to regard customers as gods, let alone treat them as parents, but can we treat them as friends? Are we more equal? ​​I mean psychological equality.

In fact, we are used to inequality, to bully customers, and to be ourselves at the center and not want to reason.

We lack a sense of responsibility, and it is an extreme lack.

These are what I'm talking about internal strength.

All my businesses don’t want to make money quickly. I want to wait until the day when I get old and die, all my businesses are still there and I am still young and strong.

This is why our business has not done much publicity or messed up promotions. They are all quietly opened. I want to leave more time for everyone to discover problems, improve and learn.

We are new hotels, new bosses, new managers, new employees, and even the aunts in the place of recruitment are all new. We also need time to get used to it and get familiar with it. Why do we have to force ourselves to be so anxious?

Isn’t it good to have too many customers now? Do your internal skills, find and improve the shortcomings, and analyze the good ones to make a template.

Is the position reasonable, is the staff reasonable, is there any problem with the equipment from the room, how to optimize the cleaning procedures for the room, and how often does the lawn be taken care of as long as possible.

Many of them need to be carefully considered, sorted out slowly, and persisted carefully.

I hope that although we have few customers, we can have high satisfaction. I hope that our employees will leave because they are old and cannot do anything, rather than being fired.

I hope that the equipment replacement of our hotel is not because it is too dirty and sluggish, but just a technology iteration. I hope that people staying in our hotel is really like a vacation, not just a hotel.

All of these require us to take care of it and time to think about it slowly, cultivate it and form it. So, I am not in a hurry, and I hope you don’t worry either.

As long as you do all aspects well and do your best, everyone can perform their own duties and responsibilities, and the business will naturally get better and better. If the customer is not stupid, he knows where his body and mind like it.

The only thing you need to consider is, can you do it? Can you let yourself work hard to do it?

Profits in the service industry can only be generated from services, which is a long-term thing. I hope you and your employees can understand this."

"The boss can really blow." Fu Hai murmured to himself.

"It's even better than those who sell insurance to do success." Song Zengyi attached.

"I once doubted whether we were fooled by the boss. All this was fake." Zhao Man pursed.

"Do you need to applaud?" Zhao Ying looked left and right.

"You guys," Zhang Yanming looked back at the assistants: "Everyone is going to find faults, and there is no food to eat at night if you can't find faults."

"Boss, I'm wrong..."

The manors are not all large bungalows, there are still many buildings, and there are still many. The tallest ones have four floors. Of course, most of them are bungalows and two floors. The courtyard is surrounded by courtyards, with patios and pavilions and corridors extending endlessly.

The guest rooms are not one by one, with public spaces separated in the middle, and the public spaces are hidden in the scenery.

The whole hotel is more like a garden, with green grass and flowers, ginkgo, camphor, beech, lunar tree, metasequoia... the trees are lush.

One courtyard, one scenery, one street, one face, nine curves and eight curves of clear streams linger among the trees in the streets and alleys, and divide into several strands to flow westward into Xuanwu Lake.

According to ancient rules, there is an arrow tower built in the manor, also called a watchtower. It was used to observe distant places (enemies) in ancient times, but it was used to climb high and overlook the scenery, and you can see the distant mountains and lakes.

Zhang Yanming and Sun Hongye naturally lived in the "main building" of the manor. The four-story stone building in the center of the manor is also the tallest building except the Arrow Tower.

With this building as the center, the courtyard is unfolded in all directions and lowered gradually. When you are in the top floor room, you can look down at the entire manor by the window. There is also a lake and water color not far away.

The location of the four-sided arrow tower is extremely cleverly arranged, and it will not affect the owner's sight.

This building is also the most advanced room in the entire manor. The first and second floors are high-end executive rooms, the third floors are presidential suites, and the fourth floors are not open to the public.

Sun Hongye would never allow her to be asleep in the place where she could live every day, even if she might come here for a few years.

This is a small matter, so Zhang Yanming naturally would not care about her. The specific matter was arranged by her. Just build an extra floor. How much is bricks and cement worth?
Chapter completed!