Chapter 1963 Liu Yan's Temperament(1/2)
"Xiao Wu, what do you think?"
Huang Wanting nodded, then looked at Xiao Wu again and asked.
"Sister Qingqing, I have to say that I would never have thought of your method before, but I have to say that you are really smart to come up with such a way to get the best of both worlds!"
Xiao Wu knew Xiao Man, so when he saw Xiao Man say those words so firmly, he already knew that Xiao Man would be able to take care of the company.
Although Xiaoman is a low-key person, she is a woman with strong self-esteem.
Especially when she was working as an assistant to Huang Wanting, she demonstrated this vividly. Once someone hurt Huang Wanting's self-esteem, she would immediately stand up and use sharp words to fight back against the other person, even if that person was Sister Yang.
, she will also step forward to object without fear.
And a woman with such a character, once she gives a guarantee, once she makes a promise, even if others don't take it seriously, she herself cannot take it seriously.
"I know that Xiaoman has no experience in running a company before, but Xiaowu, I believe in her not only because she has been with me, but also..." "Sister Qingqing, you don't have to say it, Xiaoman
I understand her character, and I trust her more than you!"
Xiao Wu stretched out his hand and interrupted Huang Wanting. He knew what Huang Wanting was going to say next, and those words were exactly what Xiao Wu wanted to say in his heart.
Seeing Xiao Wu's behavior, Huang Wanting also nodded with some emotion.
After all, this plan was promoted by herself. To be honest, Huang Wanting did have a certain degree of selfishness in her heart, in order to make Xiaoman's future life better and to enable her to make progress little by little.
"Haha! It seems that such a difficult problem has been solved so easily by you. It can be seen that your company in the future will definitely develop in a way that will stun everyone!"
Cheng Xun suddenly stood up, laughed twice, looked at Huang Wanting and the three of them very seriously, nodded and said.
"Then I'll give you Mr. Cheng's good wishes!"
Xiao Wu also stood up and said with a smile.
"Xiaoman, next, I will leave it to you to register the company and handle all the materials. Although it will be very hard, you have to remember the promise you just made!"
Huang Wanting looked at Xiaoman again and said solemnly.
"Sister Qingqing, don't worry. Although I, Xiaoman, am not that outstanding, I must be a person who does what I say. As long as I say it, I will definitely try my best to complete it!"
Xiaoman gritted his teeth and said very firmly.
...Liu Yan and Chen Qinghe have been dating each other for nearly half a month.
After half a month, the two of them have learned a lot from each other. The only exception was the case that Liu Yan was responsible for. That time, she was really angry. There was obviously no problem with the product, but that
The customer is just being messy.
Liu Yan's violent temper had obviously been suppressed for so long, but that time, it exploded completely out of control.
In the end, the customer was so frightened that he begged for mercy, hoping that Liu Yan could "spare his life." Of course, the customer immediately turned against him and even more aggressively promoted Mingda's "torture" style after-sales service online than before.
Serve.
Chen Qinghe discovered this very quickly, but when he contacted Liu Yan, he did not take the initiative to mention it. Perhaps because he knew Liu Yan's temperament, or perhaps because he already understood
Customer psychology.
Regarding this point, Chen Qinghe did what Liu Yan wanted.
And today, after leaving a company again, Chen Qinghe called again.
"Haha! Mr. Liu, how was your harvest today?"
As soon as the call was connected, Chen Qinghe excitedly said to Liu Yan.
"Not bad, at least another problem has been solved."
Liu Yan sighed slightly and said.
"It seems like something is bothering you?
Let me guess, are customers difficult to deal with?"
Chen Qinghe said.
"No, my current business level is quite high, okay?
Don’t look down on me!”
Liu Yan said unconvinced.
In fact, in several previous contacts, Liu Yan was a little amazed by Chen Qinghe's professionalism.
It was precisely because of that that Liu Yan worked hard and actively adjusted her shortcomings in the following work.
"What's the reason for that?"
Chen Qinghe asked doubtfully.
"Mr. Chen, there is actually something I haven't told you, but until now I feel quite awkward. To be honest, I don't know how to deal with it."
Liu Yan's tone suddenly became very serious.
When Chen Qinghe heard this, he roughly guessed what Liu Yan was going to say, but he still didn't take the initiative and asked again: "What's going on?"
"Some time ago, there was a customer. After we broke up, he has been spreading the bad news about Mingda and our irresponsible after-sales work all over the Internet. Now it has caused a lot of public opinion. The company I just left today
The company knew about this incident. If it weren't for that incident, we would have ended it more smoothly. Now it seems that that incident may have a big impact on my future work. You should have already done so.
Is there any feedback?
Haven't you noticed anything wrong in the past two days?"
At the end of Liu Yan's speech, her tone of voice was deliberately raised a bit.
In fact, Liu Yan knew very well that the news spread by that client on the Internet must have spread to the area Chen Qinghe was responsible for, and Chen Qinghe's work must have been affected to a certain extent, but Chen Qinghe never said anything.
, so Liu Yan specifically took the initiative to bring it up today.
"Haha, this, I think it's nothing. This is something that everyone encounters when doing after-sales service. I have often encountered such things before, so don't take it too seriously."
Chen Qinghe said in a very calm tone.
It seems that this matter is indeed a very common thing.
"Mr. Chen, I remember you weren't such a generous character before?
When did you become so open-minded?"
Liu Yan was a little surprised. Her previous understanding of Chen Qinghe was completely different from what she knew now.
But Liu Yan actually knew that since Chen Qinghe hadn't mentioned this matter for so long, it meant that he was no longer the same as before.
"What do you mean, Mr. Liu?"
You look down on people, right?”
Chen Qinghe joked.
"No, Mr. Chen, what do you think is the best way to resolve this matter?"
Liu Yan regained her seriousness and asked.
After all, Chen Qinghe has much more experience in this area than Liu Yan. Liu Yan can't think of a good solution, but Chen Qinghe may be able to find one.
"Well... it's easy to handle! Ask your assistant to collect every online entry they publish. Later, these can be used as evidence. For now, just stay put. The difficulty of the next work will increase. I believe you
If you have the ability to complete it, once all the problems are solved, the matter will be solved."
Sensing Liu Yan's serious tone, Chen Qinghe also said very seriously.
"What do you mean?
After all, you want me to do nothing?"
Liu Yan didn't quite understand what she was hearing. This matter troubled Liu Yan a lot now. She had been struggling with it for a long time.
"To stop with silence is the best strategy and the most efficient solution. For such a customer, if you let him roar, in the end he will find that all his unreasonable troubles will turn into a joke.
At that time, it’s not you begging him to say nice things, but he in turn begging you to forgive him.”
Chen Qinghe continued.
"Mr. Chen, are you kidding me?
How can you expect such a heartless person to be able to turn around?"
Liu Yan was a little angry.
"Haha, Mr. Liu, don't be anxious. If you want to believe me, just wait and see. In the end, if it weren't for what I said, my name, Chen Qinghe, would be written backwards!"
Chen Qinghe's firmness and decisiveness made Liu Yan a little overwhelmed.
Indeed, Chen Qinghe's way of solving problems was so refreshing that Liu Yan had never been exposed to it before.
Liu Yan fell silent. After a while, Chen Qinghe said again: "Mr. Liu, our work is actually a psychological game between people. If you can defeat your opponent psychologically, you have already won half the battle.
If you want to suppress him, you need a stronger psychological quality, and what I just said requires a strong psychological quality. If you have it, it will be very easy to suppress the other party."
"Psychological quality?
What does this have to do with psychological quality?”
Liu Yan was even more confused.
To be continued...