Chapter 99 So we started a lonely life? (Third update, please subscribe!)

When Liang Xueya saw Yan Haihan answering the call from the Medical Department - Complaints Office, a little worried, he scratched his hair.

Next to Liang Xueya, Zheng Guowei knocked on his shoulder and said: "Xiao Liang, now you know why I said that to you, right?"

"In the Orthopedics Department of our hospital, there is no routine in the manual reduction of joint dislocations. If you are not careful, such a situation may occur."

"Actually, Pang Dingkun is quite good. He is knowledgeable and knowledgeable, and he explains it very clearly to the patients and their families before the operation."

"And you also thought that the patient's family members were quite humane, right?"

"But the fact is that most people only think about the results and don't care about the process. If it's not done well, they go to the complaint office of the medical department to complain."

Liang Xueya lowered his head slightly, bit his lip and said, "But Director Zheng, this joint dislocation is originally a subspecialty of orthopedics. It wouldn't be appropriate for such a patient to be sent directly to another hospital after arriving, right?"

To be honest, Liang Xueya has only been on duty for a few days. The process of being on duty here is to work for 24 hours, then rest for three days, and then continue for another 24 hours.

A little different from the previous shift.

The first impression that Liang Xuaya had after coming here was that the emergency department of the Eighth Hospital was quite quiet, far less than the volume of patients when he was a graduate student in the emergency department of the Third Affiliated Hospital of Xiangnan University.

When he was on duty, he would occasionally be without patients for an hour or two...

With such a size of patient, do you still dare to pick and choose?

Zheng Guowei said with emotion: "Xiao Liang, this is what I told you, our Eighth Hospital is the same place as the Third Affiliated Hospital where you studied before."

"It's up to our emergency department to decide whether to do it or not. That's a specialist matter. Our orthopedics department here only has two departments. You can't force the orthopedics department to treat and handle all the patients."

"Forget it, let's not talk about this anymore. You will learn a lesson from the experience. Just remember it next time."

After finishing speaking, Zheng Guowei continued: "The medical department will definitely send someone over to investigate and mediate later. You are the first doctor who sees the patient in the emergency room, and I am your supervisor. Both of us will be called over."

"Just say that you called the orthopedics department for emergency consultation. Don't mention that the orthopedics department doesn't accept joint surgery patients. This will only make things more confusing."

"The medical department won't admit that you don't do this subspecialty thing."

"The Department of Orthopedics is already on fire, we can't add another fire."

Zheng Guowei explained.

This patient has nothing to do with the emergency department. They received the patient immediately and completed the examination. If he has a specialist problem, of course he needs specialist consultation, which is not within the scope of the emergency department's business.

It was Pang Dingkun who decided to perform manual repositioning on the patient after he came for consultation, so their emergency department had nothing to do with it.

The orthopedic specialty section in the emergency medical record was written by Pang Dingkun, and the doctor who spoke on the informed consent form was also signed by Pang Dingkun’s name.

Since you have nothing to do with yourself, you should avoid stabbing others in the back...

But Zheng Guowei then said with a wry smile: "Of course you may not be called, I can't escape anyway."

Liang Xueya raised his head and looked at Zheng Guowei, and said apologetically: "Teacher Zheng, I'm sorry, I blame you for not understanding it clearly."

"It's okay, it's okay. This is how everyone came here. When working in the Eighth Hospital, there are many details to pay attention to. In addition to orthopedics, there are also many details that need to be remembered clearly in other departments. For example, neurosurgery is the 1351 ward.

Consultation, consultation in ward 2462..."

"As for the even more outrageous department, there is the Department of Cardiology. There are consultations in the first ward in the morning, consultations in the second ward in the afternoon, and consultations in the third ward in the evening..."

Liang Xueya nodded quickly, remembering all these details one by one...

The people from the Complaints Office of the Medical Department came quite quickly. Almost ten minutes after Yan Haihan received the call, two people arrived. One seemed to be the director of the office, and the other was a staff member.

Keep a complaint log.

After arriving at the emergency department, they called everyone involved in the orthopedics department, but only Zheng Guowei and Guo Haoran were called from the emergency department.

After all, the main department responsible for this 'medical accident' is the Department of Orthopedics, but the incident happened in the Emergency Department, so people from the Emergency Department will naturally be called over.

Even Luo Yun didn't let go.

When Luo Yun heard that the director of the office wanted to call him into the office, he looked particularly embarrassed.

"Director Qin, do I have to go too? I was called to help on the way." Luo Yun asked Qin Zixing in a low voice, wanting to leave.

He called Zhou Chenggang and asked him to come over so that he could talk. He just made the call, but he was called in for questioning. Then Zhou Chenggang would come at that time. Wouldn't his trip be in vain?

"Luo Yun, why don't you come too?" Before the Director of the Complaints Office, Qin Zixing, who had a stern face and looked very rigid and unreasonable at first glance, could say anything, Yan Haihan took the initiative to call Luo Yun.

After all, Luo Yun has a background in joint surgery. It will be easier to speak later and his words will be more professional. Even if a medical dispute does arise and a lawsuit is filed, the arguments provided by Luo Yun will be more convincing.

"Okay, Director Yan." Luo Yun felt a pain in his heart, knowing that he could not escape.

And it is estimated that Yan Haihan will beat himself up in the department because of this matter in the future.

The manual reduction of joint dislocation was done by himself in the department. Pang Dingkun could be considered as being 'led out' by himself.

In front of Tan Zixing and Yan Haihan, Luo Yun naturally couldn't make any more phone calls.

So I quickly sent a message back to Zhou Cheng on WeChat: "I was called by the Complaints Office for a talk. You don't need to come over."

Zhou Cheng probably had been holding his cell phone and paying attention to the messages, so he replied almost instantly: "Teacher Luo, I'm already at the door of the emergency department, do I still come in?"

Luo Yun——

(⊙o⊙)…

"Then you come in and go to Liang Xueya from the emergency department to take a look at the film first..."

"I'm in, I can't play with my phone anymore." After Luo Yun replied, he didn't dare to play with his phone anymore. Things are very serious now, and this is not the time to joke around and smile.

Pang Dingkun sat in the door position of Qin Zixing. He is a physician in our hospital and a certified person with first-level surgical and operation authority. Today's incident was caused by him, so he naturally bears the brunt.

Next to them are Yan Haihan and Guo Haoran, and then Luo Yun and Zheng Guowei...

Qin Zixing got straight to the point: "I won't go into too much nonsense. Our Complaints Office received a complaint call. Before going to communicate with the patient, our Complaints Office follows the usual practice of understanding the facts."

"Dr. Pang, this is your first visit to an orthopedic specialist, so let's talk about it first."

"Zhu Qingqing, please write it down with a pen. Don't record it in the complaint file yet." Tan Zixing ordered the little girl who followed him, and deliberately explained one more thing...

…

After Zhou Cheng entered the emergency department, he quickly saw Liang Xueya.

Liang Xueya was the patient's first doctor. Now that the patient's family members couldn't find Pang Dingkun, they stood in front of Liang Xueya and asked, "Doctor Liang? Where are the doctors in the orthopedics department? Where is the director? None of them are missing?"

When he asked this, he felt a little regretful. He felt that he had called the complaint too early, so the orthopedic doctors were angry and all left.

But his wife is still in the operating room, half of her arm is numb, but the pain is gone, but she still can't move her hand, and it seems there is an obvious deformity. If no one cares about this, what will happen?

After he told his wife about this incident just now, he was scolded severely by her. The scolding was that he had no conscience and wanted to file a complaint before his illness was cured. So what will he do now that no doctor is here?

alley?

Of course he had no choice but to come find him.

Liang Xueya could only explain helplessly: "Uncle, don't worry. Our orthopedic doctor received a call from the complaint office and was called for questioning. He will be back soon."

"They are discussing a solution, don't worry yet."

"Then can I not be anxious?"

"My wife is still lying inside?" The patient's husband stopped at that time and his voice was a bit loud.

However, it seemed that he had not found the right person to trouble Liang Xueya so loudly, so he added: "Then if I call to cancel the complaint now, can those doctors come back?"

The corner of Liang Xueya's mouth twitched, and she said to herself, do you think this is a wet market to buy vegetables?

If you don’t want to buy it, just return it?

"I can understand your feelings, but after receiving the complaint, the Complaints Office must understand the situation. The hospital and orthopedics department will definitely come up with a plan as soon as possible." As Liang Xueya was talking, he suddenly turned sideways and saw Zhou Cheng leaving.

close.

Zhou Cheng called him, because the patient did not call him by his private address in person, but called him by a more formal title: "Doctor Liang."

"Hello, Doctor Zhou." Liang Xueya raised her eyebrows when she saw Zhou Cheng, feeling a little bitter in her heart.

Good guy, it's just a coincidence. The reason why I sent patients to the orthopedics department today is because this guy asked me to send him smoothly when he was on duty last time. As a result, this happened.

Of course, we can't say that Zhou Cheng's is not good.

"Dr. Liang, you haven't told me how to solve it yet? Are you going to leave it alone while my wife is lying inside?"

"Huh? No one cares?" He spread his hands, his tone mixed with resentment and anger, and he was naturally helpless.

Liang Xueya could only ignore Zhou Cheng and continue to explain to the patient: "But since you complained, the doctors who attended the clinic were temporarily called in for questioning."

"I definitely won't ignore it, and the people from the orthopedics department are still in the emergency department and will be here soon. The hospital is not selling things on the street outside. If you say you don't want to buy it, or you go to complain, other people's business will continue.

Do."

"After receiving a complaint, in non-emergency situations, operations that may cause trauma must be stopped immediately. People in the office need to check clearly before discussing a solution. Your wife's current situation is not life-threatening, so naturally she cannot continue

Continue."

"This is something we doctors can't do anything about." Liang Xuaya said with a bitter smile.

The patient's family members immediately snorted heavily: "Yeah! TMD!~"

"What is this?"

Then he changed his words and cursed: "What are you breaking the rules and messing up? I came to the hospital to see a doctor, and I came to the doctor for treatment. You just have to be responsible for treating me. I pay for your treatment. Why are there so many things?"

"Dr. Liang, can you find other doctors?"

"You need to ask the doctor to see you? Let them think of a solution." He slapped his thigh, but he didn't rush him to death.

This is the same feeling as if your wife was pushed to the operating room, anesthesia was given halfway, the operation was halfway done, and the doctor disappeared.

He probably also felt that if he went back to the previous doctor, he must have some thoughts about him and he complained to them, so they might retaliate.
To be continued...