Lao Yao, who has always been good at making excuses, refuses to admit his mistakes easily for matters that should be entirely his responsibility. This is especially true for matters related to the infirmary.

Expecting that Lao Yao would distance himself, seeing his innocent look, Guan Yuntian snorted coldly: "Manager Yao, don't rush to distance yourself. It's best to speak with the facts."

"Mr. Guan, the increase in drug prices really has nothing to do with me. It was all the medical staff's idea. If they want to do that, there is nothing I can do about it."

"So, you also admit that it is true that drug price increases and disposal fees are relatively high?"

When he was anxious, he admitted the truth, and Lao Yao felt regretful in his heart! He wanted to slap himself a few times, but he couldn't take it back no matter what he said, so he had to bite the bullet and said: "Yes, I do too.

I heard the caregiver say this."

"It's not just something I've heard of, it's a very common fact! Tell me, why did you do that?" Guan Yuntian was obviously angry.

"Mr. Guan, I said that matter had nothing to do with me. It was all the medical staff's idea."

"It's understandable that of course you have to clear yourself up, but what you can't imagine is that our decentralized and centralized management is an intelligent system, and the collection of various data is quite comprehensive. If you want to clear yourself up, it's not that easy.

It's easy!" Guan Yuntian said in a calm but dignified tone.

"But I really had no part in it, it was all their fault." Lao Yao cried sadly, obviously a little scared.

"You are not a medical staff, and no one said you were involved, but you are the instigator of this matter, and you cannot shirk this responsibility!" Guan Yuntian said righteously.

Lao Yao still wanted to deny it, so Guan Yuntian continued to ask: "In order to achieve economic indicators, you asked medical staff to increase the prices of drugs and disposal fees. Is this true?"

"This..." Lao Yao really couldn't hide it, so he had to admit with his head hanging down: "I asked for this, but all the proceeds went to the elderly service center, and I didn't take home a penny.

.”

Guan Yuntian raised his voice and said: "Is it reasonable if I didn't take it home? Let me tell you, fortunately you didn't take the money home. If you did that, it wouldn't be me who would talk to you, but the law enforcement officers of the judicial department.

!”

"But Mr. Guan, my purpose is also to increase the income of the elderly service center. The company leaders may not realize that the economic indicators of the service center must be achieved. As grassroots managers, we are also Alexanders!" Lao Yao took the opportunity to complain, hoping to win.

Understanding and sympathy from company leaders.

"I understand that grassroots work is stressful, but if you make money in this way, it is not allowed by the company's rules and regulations! In order to achieve economic indicators, grassroots managers find ways to reduce costs and increase profits, and they should be encouraged. However,

If it is based on harming the interests of the caregivers, it will be counterproductive. A gentleman loves money and gets it in a wise way. Whether it is reducing costs or increasing income, the means must be legitimate and the methods must be appropriate. Otherwise, not only will we be sorry for the elderly, but also

It damages the reputation of the elderly service center and goes against our original intention of engaging in the elderly care industry." Guan Yuntian said sincerely.

"Mr. Guan, the economic development of F City is lagging behind. The income of residents here is lower than other prefecture-level cities in the province. If income is not increased and costs are reduced, it will be very difficult to achieve economic indicators." Lao Yao also wanted to apologize for his actions.

Find reasons.

"Before investing in the construction of the elderly service center, we conducted a thorough investigation on all aspects of the situation. From what we learned, the economic development level of City F is indeed slightly worse than that of other cities, but it also has its own advantages, that is, local prices.

Generally lower than other places. In this case, in order to complete

As an economic indicator, I think reducing costs should be better than increasing profits, and it is easier to achieve." Guan Yuntiandao.

Lao Yao lowered his head and said nothing, as if he did not agree with Guan Yuntian's statement, but could not find a reason to refute it.

"Does Manager Yao find it too difficult? Or is there something unspeakable? If you think this is an impossible task, don't be too embarrassed. I remember that there was an express provision in the labor contract signed by the company with you.

, Party A and Party B have the right to unilaterally terminate the labor contract. If Party B feels that it is difficult to do the job, you can raise it with me now." Guan Yuntian said.

Upon hearing this, Lao Yao hurriedly explained: "Mr. Guan misunderstood, I didn't mean it that way. This job is not a big challenge for me, and I am fully capable of it."

As a senior care institution in a prefecture-level city, the project manager of an elderly service center manages tens of thousands of people, including employees and caregivers, with an annual turnover of more than 300 million. His annual salary is nearly 200,000, and he manages

The elderly service center is completely different from the management of an industrial enterprise. Here, you only need to provide good services to the elderly. There is no need to worry about product quality, market, raw material supply or product technical content. Giving up such a lucrative job,

Unless there is water in Lao Yao's head!

However, it was impossible to fool Guan Yuntian, so Lao Yao seemed to be worried. When Guan Yuntian reminded him that he could choose to give up the job, it seemed that he suddenly touched Lao Yao's sensitive nerves.

Clarify it immediately to prevent Guan Yuntian from misunderstanding.

"Since you are qualified to manage the elderly service center, you must follow the company's rules and regulations to the letter and do not do things that damage the reputation of the service center. If you want to better achieve various economic indicators, you can only start from

You should tap your potential in management work and don't make decisions about old people." Guan Yuntian said seriously.

Although Lao Yao was very depressed, he probably never dreamed that Guan Yuntian would use this method to conquer him, but he did not do it for anything else, just for the 200,000 annual salary, and he had to accept the criticism from the leader unconditionally, because he knew

, In a prefecture-level city with an economic development in the middle and lower reaches, there are only a handful of jobs with an annual salary of 200,000 yuan. "Don't worry, Mr. Guan, we will never do anything that goes against our principles again. We will definitely follow your requirements in the future," he said.

Try our best to maintain the reputation of the elderly service center."

Guan Yuntian nodded, "I hope your words and deeds will be consistent and not let the company down. Manager Yao, I also want to draw your attention to one thing. According to Pepsi's tradition of putting filial piety first, no one is willing to send their elderly to the hospital unless absolutely necessary."

Elderly service centers, any family that does this must have their own practical difficulties; no elderly people are willing to go to elderly service centers to take care of themselves. All elderly people who go to elderly service centers to live in their old age must have their own difficulties. Therefore, for those who come to elderly service centers to live in their old age, they must have their own difficulties.

We should treat every elderly person in the service center equally under the same conditions, even those elderly people from poor family backgrounds should also receive our care."

Facing the third question raised by Guan Yuntian, Lao Yao felt a little like being put on the fire. Despite this, he would not take the initiative to admit his mistake, "Mr. Guan, where do you start talking about this?"

"Our intelligent management system doesn't lie. If you want to see the real situation, you only need to click on it with the mouse. We know that in high-end living areas where caregivers with better economic conditions live, you have to go on inspection every two days.

Of course, there is nothing wrong with asking for help. As the manager of the elderly service center, you have the right to do so and you should do so. The problem is that in low-end living areas where elderly people from poor families live, you will not be seen for a year and a half.

The shadow of the person can’t help but remind people of it.” Guan Yuntian said.

"With ten thousand people and five to six thousand rooms, even if we just take a quick look at it, it would take a week."

Time, those old people are too picky!" Old Yao argued.

"You said that the time interval of one week is a bit long. I just said that in high-end living areas, you go on inspection every three or two days, but it is difficult for those elderly people in low-end living areas to see you. Isn't that right?

Is it obvious that you dislike the poor and love the rich?"

"Mr. Guan, I am really wronged in this matter! In the entire elderly service center in F City, less than 20% of the elderly live in high-end living areas, and the remaining 80% live in mid- to low-end areas.

There are more than 8,000 people in the living area, 4,000 to 5,000 rooms, and there is such a large area upstairs and downstairs. Who can move around? There are not many elderly people in the high-end living area. It doesn’t take me long to go around there.

time."

"This factor does exist, but the elderly in high-end living areas have enjoyed more and better services. It is the elderly living in low-end living areas who lack care. It is not that the elderly living in high-end areas do not need care.

As the manager of the service center, you should pay attention to balancing the psychology of the elderly and allocate more of your time to the elderly in the middle and low-end living areas, so as not to let them find fault with you." Guan Yuntian said.

Lao Yao really didn't want to visit the middle and low-end living areas from the bottom of his heart. It wasn't that he looked down on the old people from poor families, but every time he went there, old people would stop him and nag him endlessly.

Ask all kinds of weird requests and questions.

The old people in the middle and low-end living areas do not pay high fees, but they still want more enjoyment and services. Old Yao originally wanted to criticize them and ask them how much they paid, but he was afraid of hurting the self-esteem of the old people. So.

, after this happened once or twice, Lao Yao would rather take a detour than come into contact with the elderly in the middle and low-end living areas, let alone go out of his way to ask for help and care.

"Mr. Guan, I don't want to visit there often. It's true that it's a bit inappropriate, but some elderly people there are really too sensitive. They don't have that kind of financial strength, and they still want to compare with others. I'm really speechless towards them!

"Old Yao said angrily.

"It seems that you still lack research on human psychology. The poorer the family background and the lower status, the more afraid of being looked down upon by others. They hope to be respected by others from the bottom of their hearts. This is reflected in these old people. They hope to be cared for. If

It's okay if you don't compare. When they know that you often greet the elderly in high-end living areas, but ignore them and haven't seen you for a year and a half, those elderly people and their families will inevitably have an impression.

, they must think that the leaders of the elderly service center only care about the rich and look down on the poor." Guan Yuntian analyzed.

"I visited high-end living areas. The so-called care was actually limited to saying hello, saying a few words, and asking about their physical conditions. There were no practical measures at all. I didn't expect the elderly in low-end living areas to be like this.

Sensitive, they just have a lot to do!”

"However, you do lack humanistic care for them. Even if you say hello and say a word, you have never shown it to those elderly people. Is this a fact? Manager Yao, the job of the Elderly Service Center is to spend your old age there.

Every elderly person provides services, and we compare ourselves with each other. If you were an elderly person or a family member of an elderly person, how would you feel when you or your elderly family members were treated like that? As a manager, your goal is to make everyone as happy as possible.

Satisfaction of a caregiver, rather than expressing concern only for the caregivers of a certain branch, is the management principle of the elderly service center and has nothing to do with the caregiver's identity or family background." said Guan Yuntian.

For such a request, Lao Yao resisted in his heart. He believed that even as the manager of the elderly service center, it was completely personal freedom to be closer to whom and to whom he was better, and others had no right to interfere. However, there are no rules.
Chapter completed!