Chapter 365: The Star of Service

After Zhang Shengli said something, except Yang Xing, everyone present had grown up. They always thought that it would be almost a hundred years since they had a monster like Yang Xing. Unexpectedly, Yang Xing's friend's business acumen was not inferior. They understood the reason why Yang Xing could rise so quickly. I guess he had such a friend around him and his subordinates.

Yang Xing was also very satisfied with Zhang Shengli's performance. It happened that this group of young men wanted to invest in themselves. If they really wanted to doze off, someone would give them a pillow. Turning their attention to the emerging network software industry is a good idea. He applauded and encouraged Zhang Shengli's answer, "Since you can think of so much, it seems that you have considered this plan very comprehensively. I still said that I will fully support you. But I want to remind you a few minutes. Your plan wants to beat the flag of the Ministry of Education.

, this kind of public relations work must be done first. In addition, the development of online game anti-addiction and network control software must be produced as soon as possible to convince the leaders of the Ministry of Education, the Ministry of Industry and Information Technology and major universities. This is a big game of chess. Not only can it be done with technology, but it must be taken care of with human relationships." He deliberately pointed out loudly at Zhang Shengli, and the intentional young masters next to him immediately showed joy. They did not have the upper-level relationship and connections, but they had the deepest connections.

Yang Xing knew that this suggestion touched them, and took the opportunity to add a furious voice: "I think the most important thing in your plan is to get a lot of commercial real estate by taking advantage of the opportunity to open an Internet cafe. I agree with your opinion. The future prospects of commercial real estate are very good. I have recently acquired land in the bustling commercial areas of many cities. You can consider combining your plans together. Although the initial investment will be relatively high, the returns will be very high. Even if you don't build an Internet cafe, can you do something else!"

After he said this, the young men who were still worried were all shining. Yang Xing had already understood that he would merge the chain Internet cafes and his commercial real estate projects. Now who doesn’t know that Xinghua Real Estate is the leader of the real estate industry? They don’t quite understand the Internet. They have a way to do real estate. Several people have thought that they can use the name of "black hole" software companies to raise funds from banks. The country has many preferential measures for emerging industries such as software networks. The bank will definitely give priority to lending, and it is not difficult to do this with their resources.

Since the two sides have a crush on each other, everyone will sit down to discuss the plan of the chain Internet cafe, and basically determine that StarDong Network and "Black Hole" software will work together to promote this matter. The young masters can use their respective strengths to invest in the form of investment or lobbying government departments and universities, or finding funds and locations. Yang Xing also pointed out that this matter is not too late, because StarDong Network and "Black Hole" software are both planning to list on the Nasdaq in the United States. As part of physical assets, this major performance will be of great benefit to the increase in stock prices during listing. Moreover, if you can get the big cake of online education in the front, the tuition fee trend that has risen after the domestic education reform will undoubtedly be a long-term and stable source of wealth.

In order to seize market share in advance, we can even make certain concessions. In addition, the conditions and service quality of chain Internet cafes must be distanced from those black Internet cafes. Relying on Xingdong Internet resources, some creative theme activities can be held, such as online game competitions, online song and film production competitions, etc., to attract more people to visit the Internet cafes."

Yang Xing's schedule in Beijing is very tight, and he has business to deal with in addition to a lot of gatherings. Zhang Shengli's Internet cafe plan is just a small episode. After the class reunion, he specially called senior executives of several major companies to Beijing and continued to discuss the core issues at the 1998 annual meeting, namely, integrating the original after-sales service channels of each company, and leading the establishment of a group's unified after-sales service platform by Starry Sky Human Resources.

This problem will slowly emerge from the "Hundred Cities and Thousand Stores" commercial offensive launched by Xinghai Trade in major cities across the country. In the second half of last year, Xinghai Trade, which completed commercial layout in many cities, suddenly launched a large-scale promotional plan with price reduction and concession as the core. Xingfu Department Store, Xingle Electric Appliances Xingrong Supermarket and other departments using their channels and financial advantages to open mid-to-high-end department stores, electrical appliance chain stores, supermarkets, etc. in provincial capitals and central areas of major cities across the country.

Store shops are provided for consumers of different levels of consumer groups, and they provide products of all grades that can cover almost all urban consumer entities. The most important thing is that these businesses are 10-15% lower than the local average price. The business war between Xinghai Trading and merchants in various places is in full swing. However, consumers are not only cheap but also good-quality. For a time, they have money to visit Xingfu, buy home appliances and go to Xingle, and grab bargains to Xingrong Supermarket. It has almost become the catchphrase of many urban housewives.

The most typical one is Xingle Electric Appliances. Unlike his previous life, electrical appliance giants Gome and Suning are not yet in a state of climate at this time, and they are overwhelmed by the offensive of Xingle Electric Appliances, a subsidiary of Xinghai Trading. Suning in the south can only survive in Nanjing and other places, while Gome in the north is even beaten to the ground in Tianjin and Beijing. The confidence of Xingle Electric Appliances to take the initiative to launch a price war is that it relies on the powerful product line of Xingyun Electronics. The same Xingmei Fashion, Xingchen Manufacturing, and Xingwei Resources product sales also rose sharply under the promotion of Xinghai Trading, but a major problem that accompanies it has also surfaced.

As a supplier, Xinghai Trading has greatly compressed logistics costs with its complete logistics channels and flat and efficient supply system, allowing the products of various companies to gain a favorable position in the competition. However, with the fiercer price war, the focus of competition will eventually fall on product quality and after-sales service. The improvement of product quality is not a matter of a night. Even though Yang Xing has made a lot of efforts to do this, he invites old experts and technicians from Ukraine, South Korea and Japan to fly to the five major industrial parks for technical guidance and consultants almost every day. The integrity and excellent rate of new products can only barely reach the highest level of domestic manufacturing, and it is still far from the technical level of foreign manufacturing powers.

In this case, only after-sales service level can be improved quickly. Yang Xing remembers that "Haier Electric"'s secret magic weapon in his previous life, the world's largest electrical appliance manufacturer, was deeply impressed by the praiseworthy after-sales service system. Therefore, he adopted the method of taking Haier's service process as a model, combined with his new ideas over the years and the good experience of joining many mature after-sales service abroad. Before the 1998 meeting, Starry Sky Human Resources presided over the establishment of an after-sales service platform called "Service Star" to build an integrated high-quality and fast after-sales service system for the products of various enterprises of Zhongxing Group.

The biggest feature of this system is that Starry Sky Human Resources has hired experts and technicians from many aspects for technical support, and is consulted online at any time at any time to promise problems during the shelf life of its major products, regardless of the reasons, costs, or night services. For this reason, a large number of regional after-sales service call centers have been established in major cities, and users can make requests using telephone, mobile phone, network and other methods. The scale of call centers in one of the regions is far greater than the paging stations that Yang Xing set up back then. For this reason, Starry Sky Human Resources has greatly expanded the scale of many vocational training schools in several major cities, and graduates have almost no worries about distribution, and they can go to work at various after-sales outlets as long as they graduate.

Although this has caused great early investment pressure from Zhongxing Group, Yang Xing and senior executives of various companies still gritted their teeth and insisted. Starry Sky Human Resources even planned to establish overseas branches in India and other places, and snatched many of the multinational companies outsourced local offices. After all, the prospect of Western multinational companies being built into a world factory and building India into a world office made these senior executives realize that the inconspicuous service industry is also a gold mine. Doing after-sales service well is sometimes more attractive to high-quality customers than a double-edged sword-like price war.

As a result, during this time he arrived in Beijing, Yang Xing was so busy that he was not stuck. In addition to the Internet cafe and the "Service Star", he also had to take time to receive many well-informed people from the capital who were enthusiastic about visiting. The reason was that the turbulent movements under the emperor's feet would attract widespread attention, and the spread of various gossips was also the fastest. Yang Xing's value suddenly doubled, and all parties were optimistic about his future. Now he inspires many young men to join and invest in his company, which has attracted the attention of many political groups. For a time, he became the target of the powerful and wealthy people in the capital who competed for friendship.

The end of the New Year is coming soon, and many people took this opportunity to send Spring Festival invitations to Yang Xing, including more than a dozen invitations from big names like the Zheng family in Beijing. Yang Xing dared not be negligent, and he could not refuse anyone or refuse them all. The measure must be grasped. Although he suddenly became a newcomer in Beijing, he knew that he borrowed the help of Wang Yunqi, Cheng Canghai and others. Along the way, the Wang family in Shanghai and Zheng family in Beijing gave him great help. Although each cooperation is based on the basis of equality and win-win, Yang Xing is still very grateful to them. In addition to the two of them, as a hot upper-level star, it is not harmful to be able to expand his connections and make friends with other political forces.

However, he was already tied to the Wang family and Zheng family. What can be done with these invitations? Yang Xing had to rely on Zheng Yunlong, a person familiar with the inside story of the capital, to help judge. At this time, Yang Xing also sincerely missed Guo Ying, who started to study in the United States. She took care of the relationship between the capital at the time, and now Yang Xing really lacked similar talents around him!
Chapter completed!