"Yes! Doesn't it cost money to advertise? Add these costs, plus the wages of those goose-stepping "vases", do they have an advantage in operating costs?"

"Anyway, let's take a closer look this time and learn from each other's strengths!"

"Don't be disappointed after reading this. Sales raffles and random coupons are all fake. They can only be deceived for a while. This kind of organization will kill itself in a few years."

A week later, Zhang Fangfen came back. Xiu'er, Yu'er, Yu Qin and other senior executives who went on the inspection together had all been involved in business for more than ten years. They had witnessed China's move towards a market economy and could be considered experts.

Sure enough, they found too many counterfeit goods.

But there is a story that attracts Zhang Fangfen, Xiu'er, Yu'er and Yu Qin.

They all thought that it was a good idea to give "grievance awards" to sales staff at Asia Mall, and they also wanted to implement it in "Fengpai" and "Mengduojiao" specialty stores.

Zhang Fangfen, Xiu'er, Yu'er, Yu Qin, and Zhang Yulan told Huang Han the story together.

In fact, Huang Han had read this story in newspapers and TV reports in his previous life.

The story is very simple. A customer was nearly knocked over when he was trying on shoes. The customer went up and slapped the salesperson regardless of the situation.

The salesperson is a little girl, she was beaten for no reason, and she was slapped anyway!

The Chinese are not little devils or Korean stickmen. They pay attention to hitting people without slapping them in the face.

This guy actually slapped a little girl in public, what a heinous nature!

Logically speaking, it should be criticized by thousands of people!

However, no one sought justice for the little girl.

Next, the supervisor hurriedly came over, not to ask for an explanation for her subordinates, but on the contrary, she actually scolded the little girl directly indiscriminately.

It means that the little girl did not serve the customer well and made the customer unhappy, so she must apologize to the customer.

As a result, the little girl who was slapped had to bow to the customer who slapped her with tears in her eyes to apologize.

Huang Han laughed out loud after patiently listening to the stories told vividly by Zhang Fangfen, Xiu'er and Yu'er!

He said: "How ridiculous is the grievance award? As long as it is our family's property, we would rather go bankrupt than have such a humiliating award!

If the story like that of Asia Mall happened in any of my stores, the security guards would have to send that arrogant, unqualified scumbag to the police station.

Not only do you want that bastard to apologize, but you also want him to compensate that little girl for her mental injuries!"

Zhang Fangfen was astonished and said: "People say that customers are God, and the concept of never saying no to customers is correct!"

"Mom, I have a different point of view. People are equal. No one is God. If the customer is wrong, it is wrong. Why can't you say no?"

"I don't quite agree with your point of view!"

“When we run a business, do we need social responsibility?”

"Of course!"

"Take that bastard who beat up the salesperson in the mall.

He was so arrogant and violent in public. Not only was he not punished, he also received an apology from the victim and a gift from the mall manager.

Shouldn't a responsible shopping mall punish evil and promote good?

If a villain runs away after committing violence, it will definitely increase his arrogance. Will he do great evil and endanger society in the future?

If that innocent salesperson suffered that kind of injustice, will he be disappointed in society?"

"Why do you have so many lies? We should be discussing business!"

"Wrong! There must be punishment for evil and promotion of good. That kind of scum should be punished!

Mom, our family can never bow its head for a little profit, let alone allow employees to be wronged.

Our company should be a strong backing for every employee so that they can live with more dignity!"

Huang Han's words were resounding, Zhang Fangfen was silent, and the eyes of the four confidants Xiu'er, Yu'er, Yu Qin, and Zhang Yulan were bright!

After a long while, Zhang Fangfen said to Xiu'er and Yu'er: "I think what Huang Han said makes sense. Right is right and wrong is wrong. You can't differentiate between customers and salespeople."

Huang Han said: "By the way, if justice does not fail, our family must always promote righteousness. As long as the salespersons are neither arrogant nor humble, but generous, it is enough. There is no need for them to be arrogant!"

To be honest, Huang Han sincerely despises the unruly behavior of some businesses in later generations, and also despises those employees who are willing to abide by those insulting rules.

Kneeling service?

In the old democratic revolution, coupled with the new democratic revolution, how many martyrs sacrificed their lives!

Just for the sake of Chinese people, never kneel down in the future!

Kneeling down just to get some wages is an insult to our ancestors!

The little devil loves to kneel, let him!

We Chinese can learn their management and their techniques, but do we need to learn kneeling service?

Xiu'er agreed: "I support Huang Han. When we deal with disputes, we should only recognize right and wrong.

If the customer is wrong, he must bear the corresponding responsibility. There should not be this unreasonable double standard of 'the customer is always right'!"
Chapter completed!