This is the first time that Yuan Guogang has had an in-depth exchange with the community property managers at the grassroots level. Some of the issues the property managers talked about seem to be just trivial matters in life, and they don’t seem to be any big deal. If you think about it carefully, property management is not just about the daily life of the owners.

Do you want to deal with them? If you don't pay attention to these inconspicuous problems, sooner or later it will cause big trouble for property management.

"Have you thought of any solutions to these problems?" Yuan Guogang asked.

"To be honest, we are all novices in property management. It concerns the quality of property owners. There are no clear regulations on property management. We really don't know how to manage it. We write a warning notice and post it at the gate of the community and at the door of each unit. For

I think those owners with low quality are of no use." Lao Hou felt helpless.

"Isn't there an owners' committee? Why don't you contact the owners' committee and ask them to come forward to persuade you," Yuan Guogang suggested.

"Don't mention the owners' committee." Lao Hou waved his hands repeatedly with a bitter look on his face.

Yuan Guogang didn't understand what he meant, "Wouldn't it save you the trouble if they come forward? Moreover, they are the owners themselves, so it should be easier to negotiate."

"If they come forward to speak on behalf of other owners, they should be more effective than us. The problem is that if their interests are not involved or their benefits are not involved, it is impossible for these so-called owner representatives to come forward."

"How could this happen? The owners' committee should represent the interests of the majority of owners!" Yuan Guogang found it incomprehensible.

"The truth is correct, but the members of the community's owners' committee are not publicly elected by the owners, and they have no awareness of speaking for other owners."

"This is wrong. When electing owner representatives, all owners in the community should participate in voting. The elected owner representatives have the obligation to serve other owners." Yuan Guogang said.

"Let me tell you the truth." Lao Hou talked about the ins and outs of the community owners' committee.

The properties in this community were originally sold to the public. Residents in the community are engaged in all walks of life. Most of them are from urban and rural areas of the city. There are also some real estate speculators. Of course, they all resold the houses in the end. Therefore, among the owners,

Not familiar with each other.

The property company requested the establishment of an owners' committee, but the community property office didn't know who to recommend as a representative. Later, a dozen people were selected. When soliciting opinions from other owners, the work couldn't proceed because no one knew the recommended candidates at all. Just then.

When the property office was at a loss, someone came forward and asked to form an owners committee, which the property office certainly wanted.

Building No. 3, located in the northeast corner of the community, is full of group purchasers. The owners of the entire building are almost from the same unit, so they are naturally familiar with each other.

The owner of Building 3 recommended fifteen representatives, claiming that each representative had the support of at least five owners, and attached a list of supporters with great pretentiousness. After verification by the property office, those so-called supporters were absolutely

Most of them are fictitious, and few are the real owners of this community. In any case, this list has at least been recognized by the majority of the owners of Building 3, which is more concentrated than any previous representative candidates proposed by the property office.

High, the property management company can only accept this.

Later facts proved that this was a cup of bitter wine brewed by the property management company. Not to mention that these people were unprofitable in community management. They neither represented the interests of other owners nor cooperated with the property management company in carrying out their work. Just one person

The collection of property fees makes the property management companies helpless.

The situation in the first year was not bad, because the property in the first year

The property fee has to be paid when checking in. The property office used this trick to prevent all owners from paying the property fee in full.

Starting from the second year, the property office lost the means of control over the owners, and the payment of property fees depends entirely on the owner's consciousness. In the real world, if anything is done solely based on personal consciousness, there will always be some unconscious people.

Especially for things like paying property fees that require money to be taken out of one's own pocket, it is not uncommon for people to be unaware of this.

According to common sense, the property company provides services to the residents. If the owner cannot fault the property management in terms of community security, sanitation, garbage removal, greening, lighting, environmental order, etc., the owner must pay the property fee in full and on time.

It's a matter of course. Essentially, this is when the owner spends money to buy services. There is a buyer-seller relationship between the owner and the property management company. When one party pays labor and energy, the other party has to pay the same amount of money. Otherwise, the relationship will be broken.

will cease to exist, and there will be no property management in the community. Most owners understand this truth.

It is the third year since the first batch of owners moved in. Except for the first year, more than 30% of the owners have not paid property fees since the second year. The owners of Building 3 are among the first batch of residents.

From the second year onwards, no one in the entire building paid property fees.

"Have you ever communicated with those owners, why do they refuse to pay property fees?" Yuan Guogang interjected and asked.

"We have inquired and found that one-third of all property owners who have not paid property fees think that the property fees are too high," Lao Hou said.

"Actually, the current price can only be regarded as mid-range and slightly above the average in Huayuan City, but the services provided by the community property management are obvious to all and are among the best in the city. Otherwise, it would not have been rated as the province's outstanding property management company the year before last.

Regarding charging standards, we can make the Price Bureau's pricing policy and the company's cost accounting details public and post them in the publicity window at the entrance of the community for all owners to supervise." Yuan Guogang said.

"I think some of the owners who refuse to pay property fees have other motives because they think the property fees are high." The staff of the property office interjected.

Lao Hou agreed, "Yes, the other part is waiting and watching. These people either hope that the property company will reduce the property fee in response to the request of a few people, or they will wait until everyone else has paid it and then pay it themselves last, for fear of suffering a loss if they pay it first.

There are also some people who just want to cheat. These people may think that since they spent money to buy a house, the property company should serve them. The owners of Building 3 basically have this idea."

Lao Hou and his colleagues guessed correctly. The owners of Building 3 were relatively united. Not only did they unite, they also mobilized the owners with the first two mentality and gathered at the gate of the community several times.

I remember that one morning last month, around ten o'clock, a property owner came home from doing errands. When he walked to the gate of the community, he saw a group of people gathered there in a noisy way. This person was up to no good and went straight home.

Walking away, just then, a tall woman in her forties caught up from behind and asked him if he was from this community. After receiving a positive answer, she also asked if he had paid the property fee for the second year.

, which confused him. Before the man could answer, the woman said that if she was from this community, she would have to go to the property management company to petition with them.

"Who are you? Do I know you?" This person did not give her face.

"We are members of the owners' committee. We all go to the property management company to petition and ask for a reduction in property fees. The more people who come, the better." said the tall woman.

"I'm so idle that my balls ache? Besides, I don't even know what you do, so why should I follow you? Didn't you ask me if I paid the property fee? Then let me tell you, not only the property fee for the second year, but also the property fee for the second year.

I

Even this year's property fee has been paid." The owner was not a good person either, and what he said was just to deliberately choke the woman.

Unexpectedly, the woman actually said: "You are so rich!"

"Is this comparable to having money but not having money? You live in a community and enjoy the services provided by the property management company. Shouldn't you pay? How can there be a free dinner in the world?" Yuan Guogang said angrily.

The owner immediately responded, "If we fools hadn't paid property fees on time, this community would have been in such a mess. I'm afraid no one would have cleaned it. If you want to petition, please do it yourself, but I don't have time.

I beg you, if the property company lowers the property fee because of your petition, I will neither take a free ride nor take advantage of you, and all the proceeds will belong to you."

After a few words, the woman glared at the other person fiercely, but they didn't take her seriously at all.

"It took me a while before I got the number. That woman is a resident of Building 3, and she is also the director of the owners' committee of this community." said a colleague from the property office.

"You are talking about her. I know that woman very well. We had discussed with her privately and wanted to make a deal with her. We would give her a 30% discount on the property fees of her home and let her take the lead and pay the property fees for last year and this year.

But this woman has such a big appetite that she only wants to take the lead if the property company gives her a 50% discount on her property fees." Lao Hou said.

"This kind of transaction is unfair to other owners. You can't make any arbitrary decisions." Yuan Guogang said.

"We knew that this matter could not be put on the table, and that she would seek medical treatment if she was ill. However, because she was too greedy, we did not agree to make that deal with her."

"Fortunately, it didn't happen. Otherwise, even if she was given a full exemption, she wouldn't be able to take the lead. What kind of person does she think she is? In her building, how many owners of other buildings can buy it?"

Her account? Besides, there is no airtight wall. If the news leaks out, not only the owners who have not paid the property fees will be unwilling to pay, but those who have paid the property fees will also ask you to refund the money!"

Looking at Lao Hou and his colleagues, Yuan Guogang continued: "If that really happens, your work will be very passive. I am confused. The government has long issued a property management law, which stipulates the rights and obligations of owners and property companies.

It’s clear, why don’t you take up the weapon of law and instead engage in petty tricks below? How can a dignified property company be so despicable!”

"Manager Yuan, we are also helpless. We always want to minimize big problems and do things at the lowest cost. This is the first time we have encountered this kind of thing. There is no other community where the entire building does not pay property fees, let alone the owners.

The director of the committee took the lead in not paying property fees. We considered that if we sued them, we would have no problem winning the case, but in the face of these individual owners, it might not be easy for the court to enforce it," Lao Hou explained.

"We have made estimates and found that the cost of defending her rights through legal means is not low. If this woman can take the lead, we will privately give her a discount on her home's property fee, and the company will only pay 1,800 yuan, which is cheaper than going to court.

If there are more, it will save trouble." The colleague added.

"You think too simply, but the collection of property fees really needs to be treated as a major matter. We must first vigorously publicize it to the majority of property owners, try our best to make charges and budgets transparent, and do our work well. Look,

What else can they say?" Yuan Guogang realized the seriousness of the problem.

"You can go to the window at the entrance of the community and have a look. Every income and expenditure is clearly listed. Even if all property fees are paid, the profit is within the scope of the price bureau. Now some owners are in arrears with property fees.
Chapter completed!