Yuan Guogang agreed with Lao Hou and his team's approach, "We must make every effort to maintain the normal operation of property management. Faced with these problems, let's work together to find ways to solve them."

Lao Hou nodded and said: "What else should we do? It would be a pity if a community that was once a model community for property management in the province was allowed to deteriorate. Therefore, the company streamlined its staff, tried every means to reduce costs, and tried its best to maintain the normal management of the community.

However, the stairs in the building used to be cleaned once every two days, and the roads in the community were cleaned every day. Starting from this year, the stairs will be cleaned once a week, and the roads in the community will be cleaned once every three days, because fewer cleaners are now employed.

.”

"This is not a solution. If this continues, the appearance and environment of the community will inevitably be affected. This is also unfair to those owners who pay property fees normally. If they pay property fees in full and on time, they should enjoy services of corresponding quality."

Yuan Guogang does not agree with this approach of lowering service quality.

"It may not be right for us to do this, but even if other owners have no objections, it is unsustainable to maintain the status quo. For the benefit of all owners living in this community, and for the sustainable and normal operation of the property management of this community, we suggest that the property company

Use legal means to solve the problem and recover the arrears of property fees from those shabby owners, even if it costs a certain amount of money," Lao Hou said.

"The payment of property fees owed by owners is not only related to the interests of the property management company, but also to achieve fairness and justice to all owners in the community. It is the responsibility of the property management company. You must do something. Those owners who do not owe property fees will

We are watching. Why do some owners pay property fees, but all owners are allowed to enjoy the service? Is it really a crybaby to drink more milk? What all owners should do, we should not let those who abide by the rules

What a loss!" Yuan Guogang's words not only express his expectations for property management, but also speak to the aspirations of most owners.

"In fact, it is understandable that some owners used to live in rural towns or dilapidated urban areas in cities. If they lacked normal education, they would inevitably develop casual, unrestrained, and even selfish habits. Now they live in a poor environment.

It is a beautiful, clean and hygienic community, but the habits and consciousness are still at the past stage." Lao Hou was considerate.

"Well, your statement makes sense. This is not a prejudice against some people, because bad habits are formed and it takes more than a day or two to change them. As the saying goes, it is easier to learn from bad habits than to learn well, but this gives

Our management work has become more difficult." Yuan Guogang paused and continued: "The improvement of the living environment does not mean that the residents' awareness of civilization has also improved. For problems that cannot be solved by self-restraint, we have to rely on the help of the property company.

Proper management is also the responsibility of the property management company."

Another colleague said from the side: "Look at the open-air fitness center in the community. There are equipment for adults to exercise, as well as small slides, small trampolines, small swings and other equipment for children to play. Look, those facilities still exist today.

How many are good?"

"The trampolines, slides and swings broke down last year. These were originally facilities for children before the age of seven or eight. In the upper grades of primary school, children weighing 180 pounds and even adults are competing to play. You say we

What should we do? There is no way, just let it break if it is broken. Not to mention that there are still so many owners in the community who are in arrears with property fees. Even if there are no owners in arrears with property fees, we do not plan to replace it with a new one. If it breaks today, who will?

We can't afford to change it, so in the end we all have to stop playing." Mentioning these things, Lao Hou was both frustrated and filled with emotion.

"Looking at the fountain in the community again, the developer was not very thoughtful at the time. It sprays water regularly every day in spring, summer and autumn to cool down in summer, remove dust in spring and autumn, and purify the air in the community.

How nice it is that the air has become a landscape in the community! How many days does it only spray now?" a colleague interjected.

"Of course we want it to spray water every day, but we can't do it now. First of all, it still involves property fees. To spray water, you must turn on the pump and consume electricity. The electricity bill for the fountain naturally has to be paid out of the property fee. Since some owners are in arrears with property fees,

This kind of service must be discounted. In addition, some adults bring their children to play by the pool. The children find it fun and throw garbage into the water. If the adults don't stop them, the property company has to send someone to clean it every three days, otherwise the fountain will become damaged.

It has become a garbage pit." Lao Hou said.

"As a result, we have to pay people to clean the pond every week and change the water every week. Otherwise, the pond will become a garbage dump and a smelly puddle. Wool comes from the sheep.

On the surface, these behaviors increase the workload of the property management company, but in fact they increase the cost of property management and increase the burden on the owners. The more frequent the cleaning, the more labor is required; the more frequently the water is changed, the greater the water consumption. Any of these items must be

Spend money and it is the community owners who ultimately pay the bill.”

...

During nearly ten days of grassroots research, Yuan Guogang heard and saw many similar incidents. He recorded the typical problems and incidents and prepared to report them to Lao Xue or Guan Yuntian and seek their opinions on how to deal with them.

After not seeing any trace of Lao Xue for several days, Yuan Guogang called him, "Hello, Mr. Xue! When will you return to the company?"

"Go back to the company? Project development in the city is in progress. How can I have time to go back to the company? What can I do for you?"

“Recently, I went to the grassroots property management agencies in various communities to conduct research and found that

Many problems need to be solved in time, and I would like to report on the work to you and seek your opinions."

"Hey, I won't be able to go back recently, so you can just take care of it yourself."

Putting down the phone, Yuan Guogang felt that these matters must be reported to the leader, otherwise, if anything went wrong with the property company, it would be his dereliction of duty. He thought about it again and again, and finally dialed Guan Yuntian's number, "Hello, Mr. Guan! I am Yuan Guogang."

"Guogang? Are you okay?"

"Mr. Guan, when do you have time? I want to report to you."

"Reporting on work? Okay, I have time now, you can come to my office." Guan Yuntian has always wanted to cultivate Yuan Guogang's ability to work independently. When he heard that he was going to report on work, he was naturally very interested.

A few minutes later, Yuan Guogang opened the door of Guan Yuntian's office, entered the room and said: "Mr. Guan, I originally wanted to report these things to Mr.

I can't explain clearly, so I want to report it to you."

"Okay, what work do you want to report? Sit down and talk."

Yuan Guogang took out a notebook and made a detailed report to Guan Yuntian about his research on grassroots property agencies in various communities. Guan Yuntian listened very carefully.

After Yuan Guogang finished speaking, Guan Yuntian applauded and then said: "Guogang, who said you can't manage? Who said you can't be the leader of Changda Property Company? Of course, no one else said that. That's

You said it yourself. Judging from your work report just now, I think you are not only qualified for the manager position of Changda Property Company, but you can also do a good job!"

Yuan Guogang said shyly: "Mr. Guan, I am not qualified for the position of manager. I am only suitable for doing specific work at the grassroots level."

"Hey, do you think all the top leaders sit in the office all day strategizing and thinking about big things?

Is it something? As a department manager, your main job is to focus on specific matters. A competent department manager should go deep into the grassroots like you, obtain first-hand information, and come into contact with specific issues. The job you are doing during this period is that of a property company manager.

Things that should be done, but Mr. Xue doesn’t have the time and energy to do these. I think you can take care of the property company. You can do whatever you want. If you really feel unsure, you can discuss it with me, Mr. Xue.

He's very busy, so don't bother him." Guan Yuntian said.

"It's okay to take care of things for the time being, but I'm still afraid that I won't be able to do it well over time. Mr. Guan, I want to follow your instructions regarding the problems faced by each community."

"Why do you listen to me? You are the acting manager of the property company. Didn't I tell you that you can do whatever you want?"

"To sum up, property management currently faces two main problems. First, strictly implement the rules and regulations of community property management. Second, collect arrears of property fees. The first task is done by the property company, and the second task

Of course it is also our business, but it requires the cooperation of the legal counsel of the group company, so please coordinate with us." Yuan Guogang said.

"Don't you have a very clear idea of ​​​​your work? Just do it like this, what do you need me to do, don't say that I need to coordinate with lawyers to pay property fees, it is other work, you can come to me at any time if you encounter problems. Go ahead and do the management work

As long as you work hard, it will work once and twice, there is nothing mysterious about it." Guan Yuntian encouraged.

Yuan Guogang also talked about the steps to solve these two major issues, "To implement the various rules and regulations of community management, I think we must first remove illegal structures and regulate the parking of various vehicles. Once these two things are done, other daily management aspects

Small things like this will be easy to handle. For the collection of property fees, I suggest taking legal procedures and taking those old scoundrels to court. For this matter, coordinating lawyers is one thing. In addition, if you encounter an owner whose family is really in difficulty,

Should they be treated differently?"

"The group company will fully support your work. You have managed three to four thousand people in the cord fabric branch, and you have dealt with two social disputes in the past two years. You are bold and careful, but also calm and sophisticated. I believe you can handle it."

Do a good job. Remember, no matter who you face, Changda Group is your strong backing." Guan Yuntian's encouragement to his subordinates was truly down to earth! "Uh, are there still households in need in the commercial and residential communities? Why did you propose such a thing just now?

The problem?"

"This is what I heard during my research at the community property management agency. Although there are not many, there are a few households in difficulty."

"Since it was so difficult, how could we afford commercial housing in the first place?" Guan Yuntian didn't understand.

"It is said that these families in difficulty have become poor due to illness or other reasons after buying a house. Although the specific situation is unclear, the property management personnel of the community said that it is indeed the case."

"If you encounter such difficulties, after the situation is verified, the property fees can be appropriately reduced or reduced."

Through observation over a period of time, Guan Yuntian believed that Yuan Guogang's ability to manage Changda Property Company did not have much problem, but because his cultural quality was not high enough and he had never been the head of a department or branch before, he himself lacked some self-confidence.

Guan Yuntian liked this restrained, steady and self-aware character. He felt that Yuan Guogang should be reused, so he gave Yuan Guogang constant encouragement on many occasions.

After listening to Yuan Guogang's grassroots situation report and next work plan, Guan Yuntian's impression of him further deepened. Unexpectedly, this guy with a tall and thick appearance not only has a stable personality, speaks in an organized manner, but also has a rough and a detailed look, and is very considerate.
Chapter completed!