After winning the lawsuit, Guan Yuntian was in a good mood. When he heard the other party's request for fee reduction, his attitude immediately became serious, "They lost the lawsuit and should fulfill their responsibilities according to the outcome of the court trial. How dare they make such a request?"

"I think so too, but the trial judge asked me to ask your opinion. If you don't agree, forget it." Lawyer Zhao said.

Guan Yuntian thought for a while, "I can't say that I disagree. Otherwise, wouldn't Lao Li's daughter and eldest son come back from other places to deal with this matter? You said that their family background is not very good, so give them a call.

95% off, leaving travel expenses for the two siblings. As for the second son of the Li family, he is not doing his job properly and is degrading to human ethics. We cannot agree to any of his requests!"

Lawyer Zhao returned to the court hearing and reported Guan Yuntian's opinions to the judge.

The trial judge smiled and said, "I reimbursed the travel expenses for the Li siblings who came back from other places. You should also thank them. Okay, the trial is over. I hope that both parties will fulfill their respective responsibilities as soon as possible according to the outcome of the trial and avoid causing trouble again!"

"

Subsequently, the presiding judge made the court verdict according to the procedure. This lawsuit, which once caused a lot of trouble, ended with the elderly service center winning the counterclaim.

...

Manager Xiao from the H City Elderly Service Center called Guan Yuntian and asked for instructions on the outstanding debt issue: "Mr. Guan, Lao Li's family has returned the arrears of funds to the Elderly Service Center. What should be the medical expenses on our account?"

How to deal with it?”

"Do you still need to ask? Once the money has arrived, just settle the account."

"We don't dare to deal with it casually without your instructions!"

"You are an independent accounting unit. You don't need to report this kind of thing to me in the future."

After putting down the phone, Guan Yuntian was about to continue the work at hand, when Guan Linshan opened the door and came in, "Are you okay?"

"Has the legal dispute at the H City Elderly Service Center been settled?" Guan Linshan asked.

"After handling it, their manager just called me and asked how to deal with the previous pending accounts. Do you still need to ask? The money will be returned, and the accounts will be settled according to the financial system. You still have to ask me, these grassroots managers, about this kind of thing

Not willing to take any responsibility, pushing everything up!" Guan Yuntian said angrily.

"They should be clearly stipulated on what needs to be reported to the superiors and what needs to be handled by themselves. Otherwise, if there are too many projects to be done in prefecture-level cities in the future, and listening to their reports all day long, there will be no time to do other things."

"The management system of the elderly care business has clear regulations in this regard. The early project managers did a good job. The project managers recruited last year have not been in the industry for a long time. They may be afraid of making mistakes and are always cautious in their work. Who knows how long it will take?

What will happen when it grows up?"

"When recruiting project managers in the future, should we move the time forward? Let them observe and learn in old projects for a while."

"Your suggestion can be considered to increase the observation and learning time for new managers. They may be able to better adapt to the work requirements. Didn't you visit several elderly service centers in several prefecture-level cities during this period? Tell me,

What was gained? What problems were discovered?”

According to Guan Yuntian's arrangement, Guan Linshan spent more than half a month conducting research on six or seven of Changda Holdings' branches located in the local area.

Elderly care institutions in municipal-level cities were inspected and urged to do their best to provide multi-level living services to the elderly.

"I'm just here to report the inspection situation to you." Guan Linshan then talked about what she had experienced during this grassroots trip.

After more than ten minutes of work report, Guan Yuntian was most concerned about only one question, "Have you found that this phenomenon is common?"

"This phenomenon basically exists in every elderly service center, but the situation is different. In some cases, it has just appeared, but there has not yet been a loss of caregivers. In two or three service centers, there has been a loss of caregivers, although the number of caregivers has not yet occurred.

not much."

"This situation should attract great attention. The elderly care projects in provincial cities were put into operation the earliest, and this phenomenon has basically not occurred. It seems that residents of prefecture-level cities still have some differences in concepts from residents of provincial cities. Have you asked the grassroots level?

As a project manager, why is there a loss of staff?”

"I have communicated with individual project managers, and the reasons they mentioned vary. I have also asked some elderly people who plan to leave elderly service centers. The common response is that the cost is not low, but life is relatively monotonous."

"Oh, it's not just the concept of the elderly. Maybe the management is the most fundamental reason. No wonder someone at the elderly service center that was not in operation last time reported that the life was monotonous and the dishes lacked diversity." Guan Yuntian said thoughtfully.

explain.

"I also think the problem lies in management. The management of nursing homes in provincial capitals is very transparent. In addition, you have relatively high requirements from the beginning. Not only do you have a variety of dishes, but you also have good cost control. The management has a clear conscience in this aspect.

.”

Guan Yuntian nodded in agreement, "Yes, the main reason is that the management staff are very transparent in the daily consumption process, so that the caregivers can enjoy benefits."

"What should we do next? If this phenomenon is allowed to develop, it will not be a good thing for the elderly service centers in prefecture-level cities." Guan Linshan is rarely so serious.

Guan Yuntian pondered for a long time. He attached great importance to this matter. In his opinion, losing a few caregivers is a trivial matter, but it cannot damage the reputation of "Changda Elderly Service Center". "I will take time to go there and talk to everyone."

I greeted the lower-level managers and asked them to find ways to put an end to this phenomenon. Enterprises must make profits, but they must not make decisions about the lives of the elderly!"

"Aren't you preparing to discuss cooperation on new projects with relevant parties in several cities? Why do you need to go down and talk to them in person about this matter? I think you should gather the project managers at the grassroots level and open a centralized meeting for them.

If you do, the problem will be solved." Guan Linshan suggested.

"Well, that's okay. You go and inform us and let the project managers of the municipal elderly service centers in various cities come here for a meeting the day after tomorrow."

In order to completely solve the problem at the meeting, Guan Yuntian dedicated half a day to make preparations. He had to have a good talk with several project managers attending the meeting. If someone could not do what the company required, he would have to replace him.

At 8:30 a.m. on the third day, the meeting was held on time in the small conference room of Changda Group Headquarters. Guan Yuntian first asked: "This meeting is called for everyone. Because the problem to be solved is quite special, the date of the meeting is uncertain. Maybe it will be one day. If

If the problem cannot be solved in one day, then two days, or even longer, have you arranged the work of your respective units?"

After getting an affirmative answer, Guan Yundao

: "Perhaps you have all guessed the purpose of this meeting. It is understood that various elderly service centers have experienced a loss of staff. To be honest, there are at least tens of thousands of elderly service centers in each prefecture and city, with a loss of ten thousand people.

It’s really not a big deal to have eight caregivers, but I’ve told you before that both Changda Group and Changda Holdings regard the elderly care project as a business, and we want to make it a

Brand, so we care very much about the reputation of the elderly service center in society. The purpose of this meeting is to analyze the causes of problems with everyone and find solutions to them."

"We have not lost any caregivers there. Some elderly people may have complained about it verbally, but to this day, not one of them has left." A project manager spoke first.

Manager Tan of the T City Elderly Service Center was happy and did not hide anything, "Five of our elderly people left."

"We have several elderly people who want to leave. A few days ago, the managers of the grassroots team came to me and asked me how to retain them."... The project managers first reported on the situation in their respective units.

After listening to the first round of speeches, Guan Yuntian said: "It's good for everyone to report the situation of the unit truthfully! We are not afraid of problems, but we are afraid that if there are problems, we will not face them squarely, and we will keep covering them up until we can no longer cover them up, and then we will be forced to do so."

If we have no choice but to solve the problem, the matter will be huge! I have stated before that not to mention that we have not really lost many caregivers. Even if each elderly service center loses a few percent, it will not have any impact on the elderly care business sector of Changda Holdings.

How much damage will it cause, but we have to take into account the reputation, so even if such signs appear, we must pay great attention to it. Next, please analyze why this phenomenon occurs? Only by finding the cause can the problem be solved. "

"I think some elderly people are too stingy. They want to spend less and enjoy more and better services. Once they don't follow their wishes, some people will yell and leave." A project manager said.

"Yes, we also have such elderly people in our service center. They hold their money very tightly when spending money, for fear of spending an extra penny. They are afraid of falling behind when enjoying themselves. They only see that others enjoy more services than they do, and never ask others

How much did it cost?" echoed another manager.

"I think the phenomenon you are talking about is definitely not unique to you. It should be very common, but everyone must not forget that the elderly service targets are the elderly! Some people are elderly, especially those who have lived since childhood.

People from poor families live frugally and do not spend money recklessly. However, if they maintain a normal mentality, they know that they have not spent that money, and they will not expect to enjoy more and better services. Only a very few elderly people will go

Comparison." Guan Yuntiandao.

Several other project managers pointed out other reasons, such as the high cost of nursing homes owned by Changda Holdings, but no one mentioned the management problems in food and life.

The charging issue of the elderly service center is not a secret at all. Everyone knows that the charging standards of Changda Holdings are slightly higher than other small-scale elderly care institutions, but the standardized management and services here are unmatched by those small institutions.

No small nursing home can provide 24-hour unlimited hot water supply.
Chapter completed!